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FAQs

Most frequent questions and answers

I have never even charged a deposit. Many places don’t provide any dog information prior to booking because their exclusions (for specific dogs only) or large deposits cover them – there’s not much risk. So when you read this, you know exactly what to expect. Transparent and open pet friendly stays are the future!

How the ‘uber pet friendly’ policy works is there’s no rules on ‘types of dogs’ (or pets) – that shouldn’t be a thing. However we DO cater to responsible pet owners who know their pets and know exactly how to work with them. This means we rely on people to know their dogs/cats/other inside and out and make choices for them so that no pet damage occurs. There are pet mitigations and tickboxes to help displayed at the house so we can all work to the best outcome. Any requirements are very simple and fair.

Pets can even stay unattended in the cottage (if deemed docile and damage proof). Crates are a must for non damage proof pets to stay onsite. It’s not suitable to leave dogs outside as we need to be considerate of our neighbours (barking) – this is the same in any home within residential boundaries. We are a little further away than most and of course some normal barking fun is totally ok!

Permitting dogs to stay inside is highly unusual to offer. For those of you with dogs suitable to leave inside, it’s my pleasure to cater to you so you can enjoy some dinners out and local delights.

DESIGNING FOR DOGS

The other really important factor is the cottages are designed with dogs in mind. Without this, holiday places can be stressful for guests or owners.

You may be travelling with very docile or well behaved dogs (plenty of our guests do!). However our design must cater to ALL types of dogs as well as the small percentage of guests who don’t travel responsibly with them – especially at the popular Spring Creek Cottage where stays can be back to back and things need to go well to prevent delays to guests after a stay.

This means no dry clean only designer furnishings or heavy woollen blankets gathering hair strewn about; many things lifted off the floor; no floor plants at Hepburn Springs (‘marking’ hazard); minimal mulch in the backyard so it won’t be kicked everywhere (and minimal groundcover so stress free play can be had); machine washable rug. The list goes on. These can be appreciated no matter what sort of pet/s you have as everything is very easy to mitigate.

Hepburn Springs is the main star. Located in walking (hilly) distance from HS Main road, short distance from Daylesford with fast NBN and smart TV etc. Still on a regional forest and really serene. 

Vaughan is our smaller little mining cottage (with larger zoomie land) *now with full laundry facilities in house for emergencies*. It can fit 4 people in a pinch but fair warning – we’re on tank water so whilst the hot water system is on ‘day setting’ for a larger group stay, it purposefully won’t cope with 10 minute plus showers for individuals. This needs to be kept in mind with the amount of people and your water use preferences.

The cottage is in a rural setting 18 minutes from HS and 14 minutes from Castlemaine. She’s mainly dedicated for weekends and special holiday periods and almost off grid (with unlimited Wifi for guest use/phone reception). Close enough to all the amazing eateries and farmers markets to go visit and bring home to chill out. 

Up to 3 doggies/cats and additional up to 4 maximum by request. Please contact us before booking if you are looking to bring 4 animals.

Catering of all items (bowls, blankets, beds) are for two dogs though so BYO beyond if bringing additional animals or if bringing cats. 

Checkout has some (easy) requirements. Travelling with pets means more than simply popping out the door with your belongings (to avoid holding up stays after you). Get in touch if you’d like to understand anything prior to booking.

If your animals are very chill/docile/non hairy, the Pet Checklist is unlikely to be of any issue to you.

We now have two pricing options.

1-2 guests

3-4 guests

Most houses charge for a full house. Recognising how many 2 person stays the cottage attracts, I wanted to provide a separate option to reflect less cleaning investment and often far less laundry.

This is fully self contained accommodation so majority is BYO and we keep things very simple here. Expect empty fridge (except fresh milk if chosen) and some pantry staples such as oils and salt/pepper, coffee and teas plus few rolls of “toot” paper. There may be leftover condiments from other guests and I certainly do add to things but additional supplies cannot be guaranteed and often disappear before your stay. So come prepared if you have favourite needs.

There are accommodations that focus on breakfast hampers or cute supplies as a way to differentiate themselves from other cottages. We focus on personal (extensive) furry friend setups exclusively and are fully unique here. This takes a lot more time and investment to ensure it runs well and remains highly welcoming – we have often needed to deal with 45 pieces of human and dog friendly pieces of linen from a stay (average is 10). When I tell people what I need to do to set the cottages up for ultimate furry friend comfort, they certainly agree that a breakfast hamper sounds much easier to provide in comparison!

So BYO beyond. Because you can get jam and muesli anywhere. But you can only have breakfast in bed with your dog (or have them propped up on the couch with you) at very select places, like ours.

On Firewood

Firewood provisions are considered for ambience when coupled with the numerous other heating sources. Initial fire set during cool weather. Only commercial dry split wood or logs to be used in the fireplace.

Provisions year round

Initial ‘natural’ kindling (sticks) provided for a couple of fires – to be used across the woodheater or firepit, your choice. Forage dry firepit wood or BYO preferred kindling beyond.

The fireside (or patio at Vaughan) log holder will be stocked with initial split logs – approximately 10 kilos. After this, additional large local bags are available conveniently at $20 onsite at Hepburn Springs with an honesty box.

Firepit for Hepburn Springs

Always put away during the whole fire danger period (usually mid Nov to start of May) – unfortunately out of our control. Neighbouring dry sticks/ wood can be used for firepit instead of the redgum if you wish.

  • If your dog brings hard non digestable treatos onsite (bones/hooves/other animal parts) please remove leftovers. This is for the safety of other dogs.
  • The yards are fully fenced and lowest is 87cm high (Vaughan deck where they wouldn’t be left alone).
  • They are bordered by regional parks so will be enticing/stimulating for your dogs. Vaughan is fenced from the separate land with safe front yard plays instead. No getting under houses or in nooks and crannies.
  • ‘Over the fence’ neighbours are few but they are firmly in residential/township with people close by.
  • Yards are landscaped and relatively hardy but have many plants and fruit trees – just need to ensure no digging.
  • They are more welcome than anywhere! Accountability is with you for your dog/s. Read the Main Doggy Mitigations below for detail.
  • The dog friendly bed option is for fully continent dogs only (no leak doggies only please).
  • They are not suitable places to leave barking dogs outside or damage/accident possible dogs inside (unless crated).

A comprehensive Pet Checklist is provided and displayed onsite at Hepburn Springs. No pets on human soft furnishings (blankies or cushions) but fully welcome on couches so just mitigate the above. A small rolled grey blanket or summer couch ‘sheet’ per dog (up to 2) is provided or BYO favourite couch blankie. Just pop the cushions away from dog access. If you have extreme shedders or large/excess pets we would appreciate you bringing some of your own larger blankets as the fleecy blankets are on the small side.

Dogs either attended or unattended;

  • Are at your own risk and mitigation because you know your pets.
  • Should not be left outside alone as this could be a neighbour issue (barking).

Unused bedrooms remain closed for all stays so upgrade your booking if needed prior to your stay.

An extensive setup where everything including the mattress protector (if there’s sheet evidence of dogs) is removed after your stay – quite a big production. A special recipe really – but I’ll keep my secrets from my competitors. PS did you know that a good majority of accommodation just changes your bottom sheet and two pillow cases between stays, going by the sight and sniff method?

We happily offer dog friendly linen as complimentary for ‘one’ bedroom currently if you check the box on the checkout. A second bedroom from June 2024 is an optional extra at an additional $60 – this is also an option to choose on checkout.

Otherwise no dogs on beds and – in order to avoid excess cleaning charges – there must be no evidence of this.

The setup isn’t grandma’s sheets, either. It’s hefty Canningvale or flax linen. No aesthetic throws or cushions are provided when a dog friendly bed is chosen/added. Electric blankets are on all beds and guests are encouraged to BYO favourite hefty blanket if require additional warmth – we cannot provide heavy/serious blankets in the home due to the dog hair and the strict cooperation this would require to be pet free and clean for the next guests.

Simply put, we know what it takes to serve every guest with the bare minimum foundation – a clean and sanitary, lovely pet friendly house. And to be able to keep offering it without it becoming restrictive, unattainable or unmanageable.

If you are a regular you may see our small increase in pricing in June 2024 and the retirement of the VIP code after nearly 5 years. The VIP code is a natural change based on most of our guests now being repeat (i.e. discounting every stay). The price increase is mainly to offset ongoing high utility usage and the increase to length of cleans required in 2024. There are reductions per night for bookings 4 nights and above that are automatically built in.

Pricing points for cottages are otherwise based on the work involved such as below needed for most stays;

  • Pet friendly human beds are created and laundered (due to increase in a full house of dog friendly linen being required, the second bedroom as dog friendly is now an optional charge).
  • Dog blankets and towels freshly washed and dried
  • Futon covers washed frequently
  • Extra poop checks
  • Strict floor sanitation
  • There can be up to 70 pieces of linen used requiring strict laundering (and always the dryer) for a stay – prior to toning down the pet blanket provision.

And far more including up to three times more hours onsite than a ‘regular cottage’, maintaining things due to high wear and tear, constant soft furnishing washing including rugs and bed fabric.

They can’t be compared to a luxury cottage from a standard rent perspective (that won’t accept your pets in the same accommodating way). It’s an experience that’s being offered and rather than being extra income, it’s a true living with full time investment.

Checkout the cottage Instagram for how our stays make guests feel with the special tiny touches and the work involved to allow you to RELAX with your animals. 

  • Deposit bookings are available for bookings greater than 30 days in advance.
  • 50% is due on booking, whether bank transfer or Stripe.
  • The remainder will either be sent as a casual email reminder when due, or sent as a quick Stripe payment link. All bookings to be paid in full 30 days prior to your stay. 

Due to the intricacy of setups and cleans around pets – and needing to complete this all ourselves due to quality control – early check ins or late check outs are not available. We hope to engage special cleaning help in the future who have the right nose/eye to make the place squeaky clean and ready for the next furries to pop in!

Guests need to ensure to remove themselves/cars/property and animals by the provided check-out time so we have clear access. This works to ensure we never have to hold back a check-in and has been a successful formula for over five years.

Part teddy bear, part monkey. A Finnish Lapphund. This is a frequently asked question believe it or not! And now we have Mana the Maremma (1/4 great pyrenees) who is a fast growing pupper.

The land for both cottages is sloped. We’ve found this can be navigated by people with walkers (who can access around the back with two steps on the pavement at Hepburn Springs). There is a small step at both that can make wheelchair access difficult – but not impossible with a friend – and the Hepburn cottage is all flat inside, with one step at Vaughan. We have had guests come and care onsite for elderly family and they have stayed inside/on the deck which has worked well once in.

If you have a wheelchair or specific requirements, please get in touch as I will be able to have a more personal discussion and share photos. 

At Vaughan you can drive directly up to the door and just navigate the initial step.

Local and happy to receive contact – here to help with emergencies. The cottages are down to earth, self contained, self accountable sort of places where you will be doing your own thing once here. The Ebooks and onsite Welcome packs are your best reference which are changed a few times per year for guest convenience. Cottages are also extremely nature surrounded so be comfortable dealing with some elements and critter noise 🙂

We work with different community organisations and people who are aiming to support the wellbeing of themselves and others. If you have a small gathering, an informal wellness retreat (this could be you supporting a friend or a carer) or otherwise want to discuss these please get in touch.

Hepburn has fast NBN suitable for working from home. Netflix, etc.

Vaughan is our almost off grid cottage but now has internet for the purpose of reception, emails, social media, zoom (no video streaming). So she is fully online for reception purposes now. The speed is certainly workable but not as fast as Hepburn.