The Fine Print

All Spring Creek Cottage Hepburn (SCCH) bookings are subject to the terms and conditions below. The contact person (bookable name under ‘guest’) agrees to these conditions on behalf of all persons onsite during the period of the booking. The cottages are represented honestly and accurately and by booking, guests are assumed to have read “Who does it suit” on the home page to ensure the services and amenities are suitable to your needs.

CANCELLATION POLICY – SEP 6TH 2024

The cottages attract advance bookings rather than last minute. Due to this reason we are experiencing some dates not being refilled when ‘date changes’ are requested as well as impacts on cashflow. Changes apply to the cancellation policy as per below.

• Bookings are non refundable except in case of SCCH failure (unable to provide booking due to serious event etc).
• The definition of a ‘date’ change’ is 45 days or more prior to your stay. This timeframe provides some adequate notice for advance bookings.
• All other abandonment of dates less than 45 days prior to your stay fall under ‘cancellation‘.
• If your booking is fully paid for in advance, date changes will need to be of equal length/pricing or greater than (refunds will not be issued for change in duration or price).

‘Date changes’

a/. Are possible if they meet the categories above.

b/. Must be rescheduled at the time of ‘change’ to a period within 4 months of your original booking date. Booking will need to be forfeited or gifted if not rescheduled during this time.

c/. The remainder of the deposit will be unchanged and will be due no later than the same time of your original booking (30 days prior to original dates of stay).

c/. Only one date change per booking can occur.

‘Cancellations’

– Bookings cancelled (i.e. you cannot attend your original dates) less than 45 days prior to your stay are cancellations. Transfers are permitted to friends/family/other at guests own pursuit.

PAYMENT TERMS

• Dates can only be ‘held’ by way of official booking and payment terms below.
• All payments are due in full 30 days prior to your stay.
• If we cannot contact you at the time of your full payment due and have made 3 attempts, your booking will be cancelled and deposit forfeited. Dates will be opened within the following timeframes;
• If making a ‘date change’ within the permitted definition, your remainder payment is due at the same time of your original booking date (30 days prior to your original stay).

CHECK IN AND CHECK OUT

• By booking (or requesting the booking) you agree to abide by check in and check out times and confirm that you have booked a length of stay suitable for you. Guests assume liabilty for accidents, disturbances (human or dog), delays to next bookings or inconvenience caused to cleaners from early or late checkouts.

ACCOMMODATION USE

Permitted Guests and number of Guests

• The definition of a ‘guest’ is any adult or child who will occupy a bed. All guests must be declared at the time of booking.
• The accommodations have a maximum capacity of 4 with the exception of self catered infants/toddlers still at cot age. Guests are limited to the number of beds stipulated in the guest booking information. Self catered infants/toddlers not utilising a bed do not have to be included in the guest count but must be self catered entirely. This includes providing own cot, bedding and linen. The accommodation is not equipped to cater for groups beyond 4, under the definition of ‘guests’.
• Only permitted and listed guests are to stay in the cottages with the exception of pet sitter or baby sitter – should an overnight stay be required. If this occurs, guests are to book and pay for the extra bed for the sitter and provide their name and details to the accommodation for emergency and risk management.
• SCCH makes all reasonable attempts and requests all guest names at booking. We accept no liability for guest identity beyond this point.

PARTIES, EVENTS AND GATHERINGS

• By definition when 3 or more non registered guests attend the property for extended periods of time
• Are not permitted without request

HOUSE GUIDELINES

• The accommodations are non smoking inside or near open windows or doors. All guests to dispose of butts in provided outside refuse.
• Disruptions to peace that involve police call outs and/or accommodation notification may attract eviction without notice if the situation is untenable. In the case of an eviction whole or part, guests are not eligible for any rebates.
• Prices constructed according to house use. Guests to use only the beds chosen at time of booking.
• As self contained accommodation, guidance for cleanliness on check-out is provided in the FAQs.

PET GUIDELINES

• We/cleaners do an additional sparkly clean after guests have left the place decently clean and tidy. We cannot account for excessive pet hair in a normal clean nor additional items listed in Welcome Pack (muddy walls, urine accidents, garden decimation). 
• Dogs are fully welcome inside the cottages with exception of beds unless the ‘furry friend linen’ tickbox is chosen on bookings and there is zero chance of an ‘accident’ on the bed.
• Couch is fully available to dogs providing use of sheet or blankets provided by SCCH or yourselves. They are not permitted on human cushions or blankets.
• Dogs must be fully housetrained to accompany you. 
• Your dogs are your accountability as are any choices for them to be inside or on the property with or without your supervision. You agree that you will ensure appropriate supervision for ‘your’ dog/s to ensure there is zero damage to the properties and their contents. SCCH holds the right to pursue financial compensation for ALL damage (including unattended/unreported urination incidents requiring professional cleaning; use of non-dog friendly beds and anything else impacting either the next stay or SCCH financially).
• The yards are secure but may or may. not cater to your dog size or mannerisms when left alone. They are not suitable for dogs who will dig (unsupervised). We suggest dogs should not be unattended for long periods of time outside (wildlife, unknown reactions by dogs) but completely place responsibility/consequence with you as the owner/s to know your dogs and make these calls. A reliable pet sitter is provided in the welcome pack depending on availability and notice should you wish to pursue.
• Dogs can and have created damage to windows, weatherboards and the barn at HS when left outside fretting or jumping up on the walls inside. Please be aware and prevent this from happening. As an example, window damage in our locations will cost upwards of $600 to the guests.

LOSS AND DAMAGE

• Whilst you are in residence, you are fully responsible for all breakages and damage caused to the property, its furniture and fittings. Any breakages, damage or loss must be reported immediately so we can attend to it within the 4 hour window after your stay without holding up other guests. Preventable/fixable incidents that hold up the next booking can be pursued by SCCH for compensation. 
• SCCH reserves the right to request payment in full in the event of property damage or theft either accidentally, maliciously or through negligence on the guest’s behalf.
• SCCH is not responsible for the security of your belongings (car or house) and encourages you to ensure your accommodation and vehicles are secure.
• SCCH is not responsible for the safety of attended or unattended dogs on the property
• SCCH is not responsible for any calls to the property with respect to noise disturbance or law enforcement
• SCCH is not responsible for accidents you may incur by use of tools left for your accountable enjoyment.
• SCCH is not responsible for acts of weather that eventuate in widespread power outages/other. 

COMPLAINTS RESOLUTION

• SCCH presents the properties in a fair and reasonable, transparent way on the website and in the description. Should something arise as an issue or a misrepresentation, SCCH must be immediately notified and given the opportunity to rectify the situation by instruction or other.